FAQs

What are your masks made of?

Our super-plush face masks are made from a luxurious cotton poly blend. They are comfortable to wear and the fabric makes them ultra-breathable.

These masks can be reused up to 100 times, making them a much more eco-friendly option than disposable masks. They are machine washable, too. Simply throw your mask in the washing machine with your laundry when you’re done wearing it, then let it air dry. You can also gently hand wash them.

We are committed to keeping our prices low, and we offer great discounts on all bulk orders. There are also great savings on our reusable masks in packs of three and packs of ten, and we also provide wholesale pricing on orders over 100.

Do you offer bulk discounts?

We are committed to keeping our prices low, and we offer great discounts on all bulk orders. There are also great savings on our reusable masks in packs of three and packs of ten and 25, and we also provide wholesale pricing on orders over 1000.

Why are you donating masks?

Healthcare professionals across the country are reporting a shortage of personal protective equipment (PPE), putting them at serious risk while they’re trying to save lives. That’s why we’re donating one mask for every five masks that are purchased. Donated masks will be sent to a local hospital in need, to keep our hero healthcare professionals safe while they care for those in our community.

Our donated masks are comfortable enough to wear for long shifts so our front-line workers will never be without masks.

Where are your masks made?

Our masks are not from China. Instead, we partner with a trusted manufacturer in Thailand. All of our shipments, custom screenprinting, and embroidery services are fulfilled locally in our hometown of Sarasota, Florida to keep our valued employees working and their families financially secure. We employ 15 full time employees at our US-Based facility.

Do you offer custom face masks?

Custom masks are ideal for companies, teams, and organizations. They make great gifts for clients, employees, and associates, while simultaneously helping to advertise your products and services.

Our custom service uses masks that are plush, comfortable, and breathable. They are also machine washable and reusable up to 100 times, making them more eco-friendly than disposable masks.

We offer various customization options. Masks can be screen-printed on one or both sides of the face, and we also embroider logos, symbols, or words. Our creative team can assist you in refining your design, so contact us if you have an idea that you’d like us to work on with you.

Our custom mask service requires a minimum order of 100 masks and our turnaround time is 7-14 days. Contact us for a quote.

Where is my mask order?

When you order our mask you should get an email with some information.

-When you buy our mask you should get an order number; ex #123456. This is the number tied to your order, hold onto that email, and that number, it is important.

-When your order is shipped you should get a tracking number and a tracking link. This link is for the USPS website. Once the package leaves our warehouse it is in the hands of USPS. The information we have with USPS is the same information you have with USPS.

-If you have any questions on the whereabouts of your package, it is best to call the USPS customer service team: 1-800-275-8777 than email us about any concerns you may have.

What is your return/refund policy?

Due to the nature of our product, we cannot accept returns or refunds. All sales are final upon completion. We hope that during this global crisis, we can understand and respect the safety measures in place. If there is anything else we can help with, please contact us.

Do your masks have middle seams?

All of our double-layered cotton-polyester blend masks have neat, tidy, and uniform middle seam that helps the mask shape around your nose for a comfortable fit.

Do you have masks just for men or women?

All of our double layered cotton-polyester blend face masks are unisex, following a One Size Fits Most model of fabrication. This model helps keep the face masks affordable to our customers and community. For more information on dimensions, refer to our Size and Dimension FAQ.

Do you offer local pickup?

We are an online-only retailer that is based in Sarasota, Fl.

The only local pickups we provide at this time are of 100 masks or more. We apologize for the inconvenience.

We truly wish we could offer this to our locals!

What are your customer service hours?

We have an incredible customer service team that is here to help you when you need it!

-Our phone number is 1-888-683-8719.

-Our customer service team is available in the hours of 9 am - 5 pm EST, Monday-Friday.

-Our email turnaround time is usually 24 hours unless we experiencing a surplus of orders then it can be up to 48 hours for turnaround time.

How do I take care of my masks?

How do I wash my mask?

Washing machine

  • We suggest using a cold wash with your regular laundry detergent.

Washing by hand

  • Using cold water and a drop of laundry detergent, scrub your face mask for at least 20 seconds.
  •  Rinse thoroughly.

How do I dry my mask?

The CDC recommends drying your face mask on a high heat setting until completely dry, however we know this runs the risk of your mask shrinking so we highly recommend air drying your mask.

Hang dry / Air dry

  • Lay your mask on a flat surface or hang it and allow to completely dry. If possible, place your face mask in direct sunlight.

Remember! Your mask can be reused up to 100 times, making them a much more eco-friendly option than disposable masks.

Do you offer custom face masks?

Custom masks are ideal for companies, teams, and organizations. They make great gifts for clients, employees, and associates, while simultaneously helping to advertise your products and services.

Do your masks have a filter?

No, they do not come with a space for a filter.

Do you offer bulk discounts?

We are committed to keeping our prices low, and we offer great discounts on all bulk orders. There are also great savings on our reusable masks in packs of three and packs of ten and 25, and we also provide wholesale pricing on orders over 1000.